Contact Us

What is the best way to contact you?

Email is the most reliable method for inquiries. We check and respond to emails multiple times daily during business hours. For urgent matters, phone contact during business hours ensures immediate connection.

How quickly can I expect a response?

We aim to respond to all email inquiries within 48 hours during business days (Monday through Friday). Phone calls during business hours receive immediate attention. Messages sent on weekends or holidays will be addressed on the next business day.

Can I visit your office in person?

Our Hamburg office primarily serves administrative functions. For course-related discussions or enrollment questions, email or phone contact is more efficient. If you require an in-person meeting, please contact us in advance to schedule an appointment.

What information should I include in my inquiry?

Provide your full name, preferred contact method, and a clear description of your question or concern. For course-specific questions, mention which program interests you. For technical support, include details about the issue you are experiencing.

Do you offer phone support for technical issues?

Technical support for enrolled students is primarily handled through email to ensure accurate documentation and resolution tracking. Phone support is available for urgent enrollment or payment issues.

How do I report a problem with the course platform?

Email technical issues to our support address with a description of the problem, any error messages, and the steps that led to the issue. Screenshots help us diagnose and resolve problems more quickly.

Can I request a call back?

Include your phone number and preferred call time in your email inquiry. We will contact you during the specified timeframe if it falls within our business hours.